Privacy Policy

General

Welcome to Opulence by Maliha . By accessing and using our website, you agree to these terms and conditions. Opulence by Maliha reserves the right to update or modify these terms at any time without prior notice. Please review these terms regularly.

Exchange Policy

We take pride in delivering quality products. However, if you receive an item with defects, please inform us within 48 hours of delivery. We’ll provide instructions for returning the product, and all associated shipping and customs charges are the customer’s responsibility. Upon receiving the product, we’ll assess it and may issue a replacement or refund at our discretion. Exchanges or refunds are only accepted in cases of verified defects or special circumstances.

Pricing and Content Accuracy

While we make every effort to ensure accurate product descriptions and pricing, occasional errors may occur. We reserve the right to cancel orders that include incorrect pricing or description information. In such cases, we’ll contact you for further instructions or to cancel the order.

Order Acceptance and Cancellations

Opulence by Maliha reserves the right to refuse or cancel any order for various reasons, including quantity limitations, inaccuracies in product or pricing information, or suspected fraud. Additional verification may be required before accepting your order, and we’ll inform you if an order is cancelled.

Shipping Charges and Policies

Shipping charges for international orders are calculated based on destination and package weight. Import duties, taxes, and customs fees are not included in the product price. These charges are payable to the courier company upon delivery.

Delivery Times

We make every effort to dispatch orders promptly. However, delivery timelines may be affected by the availability of items or circumstances beyond our control, such as courier delays. In the event of a delay, we’ll keep you informed. Once your order is dispatched, please reach out directly to the courier service with any delivery-related inquiries.

Customs, Duties, and Taxes

For international shipments, additional charges for customs clearance may apply. These fees are the customer’s responsibility and may vary by country. Cross-border deliveries may be inspected by customs authorities, which could affect delivery times.

Care Instructions

To maintain the quality of our garments, we recommend dry cleaning only. Any damages from handwashing, machine washing, or other cleaning methods are not covered under our exchange policy, and opulence by maliha cannot be held liable for any deterioration, shrinkage, or other damage due to improper care.

Privacy Policy

Your privacy is important to us, and any personal information shared with opulence by maliha will be handled in accordance with our privacy policy. For details, please refer to our Privacy Policy page.

Return Policy:

We at Opulence by Maliha are committed to excellence, ensuring every item meets exceptional standards. As such, we don’t offer returns or exchanges. We recommend carefully reviewing size and product descriptions before ordering.

If you have any questions or concerns, our dedicated customer service team is here to help!